Delivery & Refunds Policy

Below is our policies on Delivery, Returns, Warranties and Consumer Rights.

Delivery, title and risk

We will deliver the Products to the premises nominated in your Order at your cost within a reasonable time of accepting your Order. We usually specify 1-2 working days for your order to be dispatched from our warehouse, and we will try and have the

Products shipped to you by that date. Time will not be of the essence and we will not be liable to you for late delivery. Late delivery does not entitle you to cancel any order or part of any order.

We may deliver the Products to you by instalments and each delivery will be a separate contract independent from the other deliveries.

We will re-deliver, replace or refund the Products (at our option) if we have incorrectly addressed the delivery. We take no such responsibility if you gave an incorrect or insufficient address.

We remain the owner of the Products we supply to you until you have paid in full all amounts that you owe us for all the Products. The Products are at your risk as soon as they leave our premises for delivery to you.

Credit card purchases will be refunded to the credit card used in the original transaction, the value of which will not exceed the original amount paid.

Returns and refunds

Subject to any rights you may have as a consumer under any statute, the following terms apply to the return of Products.

If the Products were damaged, defective or faulty at the time of delivery to you, we will replace the Products, issue you with a Voucher, or refund your credit card account with a full refund (excluding credit card fees).

If you receive a Product from us that is different to the one you ordered, we will replace the incorrect Product with the correct Product.

You must pay all costs of returning Products to us, however, if we accept the return of damaged or faulty Products, or where we delivered incorrect Products we will provide you with details on how to go about returning the items to us using our paid courier service. In the event that this service is not used, Sports First will not be liable for any costs involved in returning the goods to us.

All Products returned must be in their original condition and packaging, with tags still attached (except for defective or faulty Products) along with any accompanying accessories and documentation.

No refunds will be given for a change of mind.

No refunds will be given for any cricket or hockey serving . 

Manufacturers' warranties

Some Products carry a manufacturer's warranty. Nothing in these Terms and Conditions affects that warranty, and you should contact the manufacturer or supplier in the first instance for replacement or repair under the warranty terms.

Consumer Rights

Nothing in these Terms and Conditions affect any rights you may have as a "consumer" under any statute.

To the extent that either the New Zealand Consumer Guarantees Act or the Australian Competition and Consumer Act 2010 applies, you confirm that:

a) if you are acquiring the Products for business purposes the New Zealand Consumer Guarantees Act 1993 will not apply;
b) if you are acquiring the Products other than for personal, domestic or household use or consumption, then the Australian Competition and Consumer Act 2010 will not apply;
c) where you resupply the Products in trade to a person acquiring them for the purposes of a business, then
i. you must include a term in your contract with that person that the Products are being acquired for the purposes of a business and that the Consumer Guarantees Act 1993 does not apply in respect of those Products, and
ii. you must not make any representation in relation to the performance, quality or application of the Products without our prior written approval; and
iii. you indemnify us against any liability or cost incurred by us under the Consumer Guarantees Act 1993 as a result of any breach by you of these Terms and Conditions.