Terms of use

Below are the terms & conditions of Sports First. Please read these before using our website and placing an order.

We may alter the prices of the Products, and the Products available on the website, and any other information on our website, at any time before you place an Order without notice to you.

The prices for the products listed on this site are in New Zealand dollars and include GST, but not any delivery charges.

We endeavour to ensure that any content will be current, accurate or complete when you access it. However, we will take steps to correct any error or inaccuracy in any content which is brought to our attention within a reasonable time.

This site may from time to time contain content provided by third parties and links to third party sites. This is provided for your convenience only and we are not responsible for any third party content on our site or any site to which our site contains links . The inclusion of any such content or link does not imply our endorsement or approval of any linked website or any association with its owners or operators.

Service Commitment

We are committed to providing the best possible service to all our customers.

All sticks have a 60 day manufactures guarantee which covers manufacturing faults. Damage from Argentinean backhand shots, damage to the edges, damage caused by stick on stick contact, chips, scratches, nicks, invisible cracks, un-raveling grip, and cracks in the label, worn stick heel, or loose particles inside the composite interiors and vibration will not be covered. However we will investigate all complaints on a case by case circumstance.

Cricket bats are made from a natural material that has the incredibly hard task of hitting a solid object repeatedly. A small amount of cracking is normal and has no impact on the performance of the bat. Small cracks can usually be sanded out and have been appearing on cricket bats for centuries. Cracking is not a sign of a faulty bat, but an indication your bat requires further knocking in.

A cricket bat is NOT going to look new forever and cracks will appear on the willow.

The lifespan of a bat depends on how much it is used and how well it is taken care of. You should keep your bat out of excessively warm conditions and wet weather. A toe guard/shoe goo should be fitted for extra protection against toe damage.

Warranty for cricket bats will NOT cover the below:

Damage caused by dampness and swelling of toe
edge and toe cracks caused by inaccurate play
heat damage
over oiling
damage caused by insufficient preparation
Inaccurate Play
Unprotected Bat
Use of bowling machine balls
Cheap hard balls
Dampness in toe/blade
Severe edging
Yorkers Hitting toe

Privacy Statement

Sports First is committed to the new, New Zealand privacy legislation in the way it collects, uses, secures and discloses personal information.

The Commonwealth Privacy Act 1988 requires companies to comply with the National Privacy Principles (NPPs). This document describes Hockey First Privacy Policy.

The information we collect

We lawfully collect personal information that is necessary for our business to function. The information we collect and hold will depend upon the products and services you request from us and may include:

Information you provide us when you purchase goods or services. This information will include your name, address and contact details.
Information derived from communications between us and you.

The use of the facilities and services available through our website will determine the amount and type of information we collect. The only personal information we collect when you use our website is what you tell us about yourself, for example, by completing an online form when you request product information, or when you send us email we will record your mail address.

We use the information we collect for the purpose disclosed at the time of collection or otherwise as set out in this Privacy Statement. We will not use your personal information for any other purpose without first seeking your consent, unless authorized or required by law. Generally we will only use and disclose your personal information:

To establish and maintain your relationship as a customer of Hockey First.
To provide the products and services you have requested from Hockey First.
To administer and manage those products and services.
To answer your inquiry.
For direct marketing by email, specials on products or services you have shown interest in.

If we contact you in this way without obtaining your prior consent, we will provide you with the opportunity to decline any further marketing communications. If you at any time receive any communication from Hockey First which you would not like to receive, please contact us and we will remove your name from our mailing list.

Access to your personal information

In most cases, you can gain access to the personal information that Hockey First holds about you, subject to some exceptions allowed by law. If you would like to check or amend your contact details, please contact us. We will deal with all requests for access to personal information as quickly as possible.

Security

Hockey First will take reasonable steps to keep secure any personal information which we hold and to keep this information accurate and up to date. Personal information is stored in a secure server or secure files.

The Internet is not always a secure method of transmitting information. Accordingly, Hockey First cannot accept responsibility for the security of information you send to, or receive from us over the Internet or for any unauthorized access or use of that information.

Changes to this Privacy Policy

It may be necessary for us to review and revise our Privacy Policy from time to time. An amended version will be posted on our website at www.sports-first.co.nz. We suggest that you visit our website regularly to keep up to date with any changes.

Delivery

We endeavor to deliver all products within 1-3 working days of us confirming receipt of the order, although this timeframe is an estimate only and rural deliveries may take longer. If we are not able to supply the products or there is likely to be a significant delay in making delivery (e.g. because the product is out of stock or the delivery is to a rural/remote location*), we will notify you as soon as reasonably possible after we become aware of this. We will not otherwise be liable to you for any damages, costs or expenses of any kind, suffered or incurred by you due to the order not being fulfilled or the products not being delivered within the anticipated delivery time. All transactions are in New Zealand dollars.

We are able to ship to some International countries. Please email info@sports-first.co.nz for details.

The anticipated delivery charges (if applicable) will be notified to you when you complete the order, although in some cases the actual delivery charges may be higher (e.g. if the products are large/heavy or delivery is to a rural/remote location). We will notify you if the actual delivery charges are higher than those anticipated, in which case you may cancel the order (or any part of it) prior to delivery and receive a refund (including the applicable delivery charges) in respect of the cancelled order.

If you would like any further information, or have any queries, problems or complaints in relation to this Privacy Policy or our information handling practices in general, please contact us on info@sports-first.co.nz